Refund policy

At Bloom Avenue, customer satisfaction is important to us.

Due to the nature of our products, we do not offer refunds or exchanges for change of mind, incorrect purchases, or incorrect sizing selected by the customer.

However, if you receive a product that is damaged, defective, or incorrect, we will gladly assist you in accordance with the Consumer Protection Act where applicable.

Eligible Exchange or Refund

You may qualify for an exchange or refund if:

Your item arrives damaged or defective.
You receive the wrong item.
You receive the wrong size or variant due to our error.

Requirements

To be eligible, you must:

Contact us within 3 days of receiving your order.
Provide your order number.
Provide clear photographs of the item and packaging.
Return the item unused, unworn, in its original packaging, and in resalable condition.

Once your request has been approved, we'll provide return instructions. After we receive and inspect the returned item, we'll process the approved exchange or refund as quickly as possible.